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[Resolved] CME v1.5 is freezing everytime I run the test

How-To and general support for the CMC Metadata Exporter (CME) which exports My Movies data via the My Movies API.
ahsiah78
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Joined: Thu Sep 13, 2018 8:22 am

Re: CME v1.5 is freezing everytime I run the test

Post by ahsiah78 » Sun Jun 07, 2020 9:02 am

I managed to run the program but the program shown me error saying connect timed out.
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Connection Timed out!
Connection Timed out!
Jpeg01.jpg (92.63 KiB) Viewed 9154 times

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Pauven
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Re: CME v1.5 is freezing everytime I run the test

Post by Pauven » Sun Jun 07, 2020 9:20 am

That confirms the solution I detailed in my previous post.
President, Chameleon Consulting LLC
Author, Chameleon MediaCenter

ahsiah78
Posts: 14
Joined: Thu Sep 13, 2018 8:22 am

Re: CME v1.5 is freezing everytime I run the test

Post by ahsiah78 » Sun Jun 07, 2020 9:37 am

Mind to share with me which your previous post that leads me to go further? Need help please.

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Pauven
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Re: CME v1.5 is freezing everytime I run the test

Post by Pauven » Sun Jun 07, 2020 9:45 am

By previous post, I meant my previous reply. It's at the bottom of page 1 of this topic. Not sure how you missed it.
President, Chameleon Consulting LLC
Author, Chameleon MediaCenter

ahsiah78
Posts: 14
Joined: Thu Sep 13, 2018 8:22 am

Re: CME v1.5 is freezing everytime I run the test

Post by ahsiah78 » Sun Jun 07, 2020 10:29 am

I tried to go through your suggested solution and I only came to Connection timed out. I even tried to make changes on the settings on export screen, the situation still same. I think the program got some connection problem to my server.

So, I tried to change the MYWHS to IP instead. No changes.

ahsiah78
Posts: 14
Joined: Thu Sep 13, 2018 8:22 am

Re: CME v1.5 is freezing everytime I run the test

Post by ahsiah78 » Sun Jun 07, 2020 10:54 am

I changed the program settings again and discover something new. Now, the program response with different error message. Something like API is meant for professional. This part not quick understand.

Kindly refer to attachment for better understanding.
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Different Error message.
Different Error message.
Annotation 2020-06-07 225236.jpg (159.52 KiB) Viewed 9143 times

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Pauven
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Re: CME v1.5 is freezing everytime I run the test

Post by Pauven » Sun Jun 07, 2020 11:05 am

Binnerup requires you have to have 2500 My Movies Contribution Points to use the API. Based upon that response, I would say you don't have enough points.

That API response message is out of date, Binnerup really should have changed the wording. You don't have to be a professional, you just have to have 2500 points.
President, Chameleon Consulting LLC
Author, Chameleon MediaCenter

ahsiah78
Posts: 14
Joined: Thu Sep 13, 2018 8:22 am

Re: CME v1.5 is freezing everytime I run the test

Post by ahsiah78 » Wed Jun 10, 2020 9:34 am

Sorry for late reply. I will try again later after I got money to pump the point.

Thanks for your time to help me troubleshooting the problem.

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Pauven
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Re: CME v1.5 is freezing everytime I run the test

Post by Pauven » Mon Jun 15, 2020 6:56 pm

Happy to help.

I have learned from your experience and made a few improvements to the next version, CME v1.6.

CME v1.6 will do a quick connectivity check that should indicate an issue in under 5 seconds, versus the 3+ minutes you were experiencing.

If CME doesn't find the My Movies API, the following message is shown:

image.png
image.png (67.61 KiB) Viewed 9084 times


And if the My Movies API responds with a failed status, CME will show this message:

image.png
image.png (73.81 KiB) Viewed 9084 times

Hopefully those two messages will help new users get CME up and going faster and with a lot less confusion.

I've also fixed the issue where the buttons don't work after a failed connection, which was really bad if a user configured CME to Auto-run on startup, as you couldn't access the settings anymore to fix anything.

CME v1.6 should be out in early July.

Paul
President, Chameleon Consulting LLC
Author, Chameleon MediaCenter

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