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[Resolved] New movies i MyMovies DB not displaying in CMC

How-To and general support for the CMC Metadata Exporter (CME) which exports My Movies data via the My Movies API.
dvoncannon
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Joined: Sun May 10, 2020 3:30 pm

[Resolved] New movies i MyMovies DB not displaying in CMC

Post by dvoncannon » Fri Apr 02, 2021 4:25 pm

I added several new movies to the MyMovies DB. Ran the CMC export which found all the movies with their correct network path. However none of the movies displays on the CMC movie screen, or any other media screen for that matter.
Why are they not displaying and how do I fix it?

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Pauven
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Re: New movies i MyMovies DB not displaying in CMC

Post by Pauven » Fri Apr 02, 2021 5:01 pm

That's not enough info for me to make a determination.

First, since you're still using CME, have you considered trying CCC? It is much better at syncing your collection from My Movies to CMC.

Back to troubleshooting CME: In CMC, try doing a Full Sync. If there are any errors, please send me the error log.

If the movies still don't show up, then the next step would be to enable Debug Logging in CMC, then run another Full Sync, and send me the Debug Log for the Sync. You would also need to detail what movies are missing, and provide the XML files for those movies.

Other things to consider:
  • Are the new movies on a new drive that is not being Folder Scanned in CMC?
  • Pressing CTRL+E is the hotkey to show all titles, so try that to see if some default startup options are hiding the new movies.
President, Chameleon Consulting LLC
Author, Chameleon MediaCenter

dvoncannon
Posts: 35
Joined: Sun May 10, 2020 3:30 pm

Re: New movies i MyMovies DB not displaying in CMC

Post by dvoncannon » Mon Apr 05, 2021 3:10 pm

The following movies are missing:
Frozen II, Avengers: Age of Ultron, Captain America: The First Avenger, Avengers: Endgame, Guardians of the Galaxy, Doctor who: Twice Upon a time
XML Files are attached:
Ran a full sync with debugging enabled, no sync error log was created.
All movies are in a folder scanned by CMC, other movies in this folder are displayed
None of them show up with a Ctrl E
Attachments
mmTitle.xml
Avengers: Age of Ultron
(37.73 KiB) Downloaded 211 times
mmTitle.xml
Captain America: The First Avenger
(38.29 KiB) Downloaded 198 times
mmTitle.xml
Frozen II
(20.62 KiB) Downloaded 215 times
mmTitle.xml
Avengers: Endgame
(38.18 KiB) Downloaded 203 times
mmTitle.xml
Guardians of the Galaxy
(21.31 KiB) Downloaded 211 times
mmTitle.xml
Dr Who: Twice Upon a Time
(21.31 KiB) Downloaded 197 times

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Pauven
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Re: New movies i MyMovies DB not displaying in CMC

Post by Pauven » Mon Apr 05, 2021 3:21 pm

I also need the Debug Sync Log that was created from the Full Sync.
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dvoncannon
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Joined: Sun May 10, 2020 3:30 pm

Re: New movies i MyMovies DB not displaying in CMC

Post by dvoncannon » Mon Apr 05, 2021 5:15 pm

No sync log was created. I had debugging enabled in CMC, but no log.

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Pauven
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Re: New movies i MyMovies DB not displaying in CMC

Post by Pauven » Mon Apr 05, 2021 7:00 pm

So you had Debug Logging Enabled? Settings > Startup & Logging Options > Debug Logging

And then you ran a Full Sync?

And then you looked in the Logs subdirectory?

Do you happen to have CMC configured for CCC?
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Author, Chameleon MediaCenter

dvoncannon
Posts: 35
Joined: Sun May 10, 2020 3:30 pm

Re: New movies i MyMovies DB not displaying in CMC

Post by dvoncannon » Mon Apr 05, 2021 9:22 pm

Debug was enabled, in fact I ran two full syncs one with debugging enabled and one without.

I have attached a screenshot of the Logs folder. There is no sync error log for today. If there is another log file you need to see let me know.

CMC is not configured for CCC. See second screenshot.
Attachments
CMC Logs Folder View
CMC Logs Folder View
CMC Logs Folder 4521.png (394.38 KiB) Viewed 5847 times
CMC Configuration Screen
CMC Configuration Screen
CMC Settings Screen.png (189.05 KiB) Viewed 5847 times

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Pauven
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Re: New movies i MyMovies DB not displaying in CMC

Post by Pauven » Mon Apr 05, 2021 10:01 pm

Very odd. Seems like a sync isn't actually running.

How does the Full Sync behave when you run it?

Please provide a screenshot of your Movie Library Scanning configuration page. And a screenshot of your main CMC program folder.
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dvoncannon
Posts: 35
Joined: Sun May 10, 2020 3:30 pm

Re: New movies i MyMovies DB not displaying in CMC

Post by dvoncannon » Mon Apr 05, 2021 10:37 pm

Full sync behavior appears normal. Scans through all the movie and TV folders in the scan configuration. The scan folder configuration has not changed since CMC was installed. A full scan takes about 2 hours.
Attachments
Movie folder scanning
Movie folder scanning
Movie Folder Scanning.png (293.47 KiB) Viewed 5844 times
CMC Install Folder
CMC Install Folder
CMC Install Folder.png (351.52 KiB) Viewed 5844 times

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Pauven
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Re: New movies i MyMovies DB not displaying in CMC

Post by Pauven » Mon Apr 05, 2021 10:55 pm

Interesting. A sync hasn't run since Feb 3, the same day I released v4.2. Did you upgrade immediately?

I'm thinking I broke something in v4.2. I'll have to do some investigation.

Thanks for supplying all the screenshots and info, you've been very helpful.

Also very odd that from your perspective, it appears the sync is working, even though behind the scenes it is not.
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