[Retest in v2.2 RC 14] DVD Fab Player 5 problems....

[ANDYK48]

Hello Paul,

I was checking out Chameleon v2.1 build 2019.0123 and whenever I try to play an iso file using DVD Fab Player 5 I get the following error:



My machine is running Microsoft Windows 10 X64 Pro

Do you have any indication what might be the problem ?

Regards,
Andreas

[Pauven]

Hi Andreas,

Can you browse out to C:\Program Files (x86)\DVDFab Player 5\ and make sure the program file "DVDFab Player 5.exe" exists?

Also, it is trying to play the disc in drive I:\, please make sure that is your Virtual CloneDrive letter, and if not then correct it in the Settings.

Let me know what you find.

Paul

[ANDYK48]

Hello Paul,
Thanks for the quick reply

The "DVDFab Player 5.exe" is in the "C:\Program Files (x86)\DVDFab Player 5" folder.

The settings for virtual clone drive are also correct...

The iso files are mounted from a network share on my unraid server, if this makes any difference....

If you can think of anything else let me know.

Andreas

[Pauven]

What specific version of DVDFab Player 5 are you running?

[ANDYK48]

Paul,
I am running DVD Fab Player v5.025

[Pauven]

I had 5.0.2.0 installed, and it worked fine. I then checked for updates, and updated to the most recent, 5.0.2.7, which also worked fine.

So far I've been unable to replicate the issue.

Please perform the following:

1. Enable Debug logging in the Settings
2. Try to play a movie to DVDFab Player 5
3. Turn off Debug logging
4. Email or post here the PlayClick debug log file that was created

[ANDYK48]

Hello Paul,

Here is the log:

*** BEGIN OF PLAYCLICK DEBUG LOG ***
Disc Number=0
Disc Location=X:\UltraHD\Alien Covenant\Alien Covenant - UHD.iso
Disc Type=dt4KUltraHD
Container=ctISO
Player=DVDFab
PowerDVD Commandline= BDR I:\ /LaunchProgram PowerDVDCinema /fullscreen_mode_on
MPC Commandline= I:\ /fullscreen /play /close
VLC Commandline= --fullscreen dvd:///I:/
DVDFab Commandline= I:\ /fullscreen /close
A Disc is currently mounted, checking if it is the right disc...
Launching 'DVDFab Player'
*** END OF PLAYCLICK DEBUG LOG ***

[Pauven]

Thanks Andreas.

2 things: please repeat those steps above with a disc that isn't already mounted, and also try with a disc that is either a DVD or Blu-ray, not an UHD 4K disc. Then post the playclick log.

[ANDYK48]

Hello,
Here are the logs Paul. I tried with a blu ray first and then with an UHD disk. Both try outs ended with the same error.

*** BEGIN OF PLAYCLICK DEBUG LOG ***
Disc Number=0
Disc Location=X:\Blu-Ray\71\71.iso
Disc Type=dtBluray
Container=ctISO
Player=DVDFab
PowerDVD Commandline= BDR I:\ /LaunchProgram PowerDVDCinema /fullscreen_mode_on
MPC Commandline= I:\ /fullscreen /play /close
VLC Commandline= --fullscreen dvd:///I:/
DVDFab Commandline= I:\ /fullscreen /close
A Disc is currently mounted, checking if it is the right disc...
Wrong disc mounted, unmounting...
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDMount.exe /l=I /u
1) Checking for successful unmount...
* ISOSize=-1
Disc unmounted
Sleeping 3 seconds
Mounting ISO: l=I "X:\Blu-Ray\71\71.iso"
Sleeping 3 seconds
1) Checking for successful mount...
* ISOSize=20620247040
* Good Mount Count: 1
2) Checking for successful mount...
* ISOSize=20620247040
* Good Mount Count: 2
3) Checking for successful mount...
* ISOSize=20620247040
* Good Mount Count: 3
4) Checking for successful mount...
* ISOSize=20620247040
* Good Mount Count: 4
5) Checking for successful mount...
* ISOSize=20620247040
* Good Mount Count: 5
Disc mounted
Launching 'DVDFab Player'
*** END OF PLAYCLICK DEBUG LOG ***

--------------------------------------------------------------

*** BEGIN OF PLAYCLICK DEBUG LOG ***
Disc Number=0
Disc Location=X:\UltraHD\Hotel Transylvania 3 UHD\Hotel Transylvania 3.iso
Disc Type=dt4KUltraHD
Container=ctISO
Player=DVDFab
PowerDVD Commandline= BDR I:\ /LaunchProgram PowerDVDCinema /fullscreen_mode_on
MPC Commandline= I:\ /fullscreen /play /close
VLC Commandline= --fullscreen dvd:///I:/
DVDFab Commandline= I:\ /fullscreen /close
A Disc is currently mounted, checking if it is the right disc...
Wrong disc mounted, unmounting...
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDMount.exe /l=I /u
1) Checking for successful unmount...
* ISOSize=-1
Disc unmounted
Sleeping 3 seconds
Mounting ISO: l=I "X:\UltraHD\Hotel Transylvania 3 UHD\Hotel Transylvania 3.iso"
Sleeping 3 seconds
1) Checking for successful mount...
* ISOSize=49192828928
* Good Mount Count: 1
2) Checking for successful mount...
* ISOSize=49192828928
* Good Mount Count: 2
3) Checking for successful mount...
* ISOSize=49192828928
* Good Mount Count: 3
4) Checking for successful mount...
* ISOSize=49192828928
* Good Mount Count: 4
5) Checking for successful mount...
* ISOSize=49192828928
* Good Mount Count: 5
Disc mounted
Launching 'DVDFab Player'
*** END OF PLAYCLICK DEBUG LOG ***

[Pauven]

Hi Andreas,

Sorry for the delay in responding.

I haven't been able to replicate this issue, and the logs (thanks for sending them) did not provide any answers. Everything in the log looks right to me.

Please open a command prompt and run the following command:

Code: Select all

C:\Program Files (x86)\DVDFab Player 5\DVDFab Player 5.exe I:\ /fullscreen /close

Please let me know what the result is.

Paul