CMC Forums

I added several new movies to the MyMovies DB. Ran the CMC export which found all the movies with their correct network path. However none of the movies displays on the CMC movie screen, or any other media screen for that matter.
Why are they not displaying and how do I fix it?

That's not enough info for me to make a determination.

First, since you're still using CME, have you considered trying CCC? It is much better at syncing your collection from My Movies to CMC.

Back to troubleshooting CME: In CMC, try doing a Full Sync. If there are any errors, please send me the error log.

If the movies still don't show up, then the next step would be to enable Debug Logging in CMC, then run another Full Sync, and send me the Debug Log for the Sync. You would also need to detail what movies are missing, and provide the XML files for those movies.

Other things to consider:

• Are the new movies on a new drive that is not being Folder Scanned in CMC?

• Pressing CTRL+E is the hotkey to show all titles, so try that to see if some default startup options are hiding the new movies.

The following movies are missing:
Frozen II, Avengers: Age of Ultron, Captain America: The First Avenger, Avengers: Endgame, Guardians of the Galaxy, Doctor who: Twice Upon a time
XML Files are attached:
Ran a full sync with debugging enabled, no sync error log was created.
All movies are in a folder scanned by CMC, other movies in this folder are displayed
None of them show up with a Ctrl E

I also need the Debug Sync Log that was created from the Full Sync.

No sync log was created. I had debugging enabled in CMC, but no log.

So you had Debug Logging Enabled? Settings > Startup & Logging Options > Debug Logging

And then you ran a Full Sync?

And then you looked in the Logs subdirectory?

Do you happen to have CMC configured for CCC?

Debug was enabled, in fact I ran two full syncs one with debugging enabled and one without.

I have attached a screenshot of the Logs folder. There is no sync error log for today. If there is another log file you need to see let me know.

CMC is not configured for CCC. See second screenshot.

Very odd. Seems like a sync isn't actually running.

How does the Full Sync behave when you run it?

Please provide a screenshot of your Movie Library Scanning configuration page. And a screenshot of your main CMC program folder.

Full sync behavior appears normal. Scans through all the movie and TV folders in the scan configuration. The scan folder configuration has not changed since CMC was installed. A full scan takes about 2 hours.

Interesting. A sync hasn't run since Feb 3, the same day I released v4.2. Did you upgrade immediately?

I'm thinking I broke something in v4.2. I'll have to do some investigation.

Thanks for supplying all the screenshots and info, you've been very helpful.

Also very odd that from your perspective, it appears the sync is working, even though behind the scenes it is not.