CMC Forums

I keep getting an error message when I start up CMC that states: Cannot connect to CCC Shared Network folder \\Server-Home\CCC

I have gone into the clients and tested the connections to the server and folder and they don't have a problem. I have gone in and made sure my login credentials are correct in ccc and everything seems to be ok there also.

Any ideas?

could your network share folder have been accidently been deleted recently?

I had a drive pool with a bad hard drive and rebuilt it. I lost The shared folder, but when I rebuilt it, I added it back in.

Well, if clicking the two test buttons results in success for both tests, then this might be a timeout issue. I do have a timeout parameter in CMC you can tweak, adjust it higher to make the connection more robust. The downside to increasing it is that when CCC really is down or unreachable, the higher timeout causes CMC to slow down and become less responsive.

The fact that you lost and re-added the share might also be a clue. But that doesn't really explain why the test button works.

If the timeout tweak doesn't work, then enable Debug Logging, then Save, and Exit CMC. Then restart CMC. Wait a few minutes (for any timeouts to expire and generate errors), then exit and send me the debug logs.

Also, from your description it wasn't exactly clear how you were testing - you need to use the buttons in CMC:

Those where the buttons I used.

Logs attached.

Here's the relevant bit from the log:

[2024-11-03 13:33:38] Connecting to CCC Network Share: \\Server-Home\CCC\MovieCache
[2024-11-03 13:33:38] Connecting with username "Home", pasword "6******7"
[2024-11-03 13:33:41] Share Connect Result: 1219
[2024-11-03 13:33:41] Exception: [EOSError] System Error. Code: 1219.
Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again

Double-check that the username/password looks correct.

The error seems to be that Windows believes this PC is already connected, so it's rejecting CMC's attempt to connect again. The solution might be as simple as rebooting everything.

I re-entered the server credentials into CCC and rebooted the server. The error is still popping up on all workstations.

Are you connecting to the server from the workstations any other way, i.e. manually or with a mapped drive or something like that? I don't know what else you might have running on your server so only you can tell me this.